At HealthyLife, we care deeply about your privacy.
And that means giving you what you need to make informed choices.
We want to make it simple for you to understand how we collect, use
and share your personal information, so please read on to find out more.
How and why we collect personal information
We collect personal information such as your name, age range,
gender, email address, addresses, Everyday Rewards number and payment details to register and manage your
account and process and deliver your orders. Without the necessary information, we may not be able to do so.
We do so when you visit us online or otherwise engaged with us, for
instance when you contact our customer service, or when you browse our websites or other digital assets.
We collect other personal information such as your survey responses,
opinions, preferences and interests when you share feedback with us. We may also collect additional information
when you sign up for competitions, offers or other programs.
We typically use your personal information to:
- communicate with you about your purchases;
- conduct relevant research and improve our goods and services;
- deliver surveys, offers, competitions or other relevant programs;
- seek, and record your feedback;
- investigate and respond to your enquiries and complaints;
- conduct investigations in cases of fraud or data security risks;
- improve our business generally, including by monitoring or recording our interactions with you for training
- keep our records accurate and up-to-date;
- better understand your needs to identify and promote relevant products, services, personalised offers and
other benefits to you via direct marketing;
- notify you about your abandoned cart;
- comply with our legal rights and obligations.
From time to time, we may ask you questions that relate to sensitive
information (which is defined in the Privacy Act and is a subset of 'personal information' that includes
information about your health), including questions about specific dietary products or health products. You will
be provided with the option of choosing not to answer such questions. We do not share sensitive information
other than as permitted by law.
Depending on how you deal with us, it’s possible we may need to
collect other types of personal information necessary to deliver you the benefits of HealthyLife, conduct our
business or to comply with our legal obligations.
Sharing your personal information
We work with a number of partners and service providers, and we
sometimes need to share your personal information with them to bring you HealthyLife, its associated services
and in the course of doing business. These include IT services, payment services providers, booking service
providers, customer service suppliers and other third parties who help us maintain our websites.
We may need to share your personal information with other parts of
the Woolworths Group, as permitted by law or in the context of any legal proceedings to which we are a party.
Should we ever explore the sale of HealthyLife, we may need to share
personal information with potential and final acquirers.
Computing and commerce are now globalised and consequently we may
sometimes need to share personal information overseas, for instance while using cloud computing services.
Visit the Woolworths
If you have a query or complaint you would like to discuss relating
to a privacy matter, you can contact the Woolworths Group Privacy Officer.
HealthyLife Company Pty Limited (ABN 95 647 137 111) is part of
Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths
If you have registered an account with us and would like to opt-out
of marketing communications and promotions from HealthyLife, you can change your marketing communications
preferences by updating your preferences by logging into your account. If you receive any marketing
communications or promotions from us via email, you can click on the unsubscribe link in the email to opt-out
from that particular communication.
Visit the Woolworths
personal information collected by Woolworths or make a complaint about a privacy matter.