> **Healthylife** — Healthylife Pharmacy | Your online health destination
> [Products](https://www.healthylife.com.au/browse) · [Health Hub](https://www.healthylife.com.au/learn)
>
> ---

# Frequently Asked Questions | Healthylife

YOUR QUESTIONS, ANSWERED

# Frequently Asked Questions

Can’t find the answer you’re looking for? Still thinking to yourself _What the FAQ?_ Search for your Q via our [help centre](https://intercom.help/healthylife/en/).

Our lovely customer care team is here to help! (Unless your question is _“ which should you pour into your breakfast bowl first: cereal or milk?”,_ which they might not have a pre-prepared answer up their sleeve for (the answer is cereal though, obviously). 

Get in touch with them via live chat (click on the chat bubble in the bottom right hand side of the screen) or alternatively via email at [care@healthylife.com.au](mailto:care@healthylife.com.au).  

### 

#### Who is Healthylife?

### 

#### Are you part of Woolworths Group?

### 

#### Who is Healthylife Pharmacy?

### 

#### How can I find out more information about a product?

### 

#### How do I change my email address connected to my Healthylife account?

### 

#### How do I deactivate my Healthylife account?

### 

#### How can I track my order?

### 

#### Where did Repeat & Save go?

### 

#### How long will my order take to arrive?

### 

#### How can I change or cancel my order once I've placed it?

### 

#### How long can I expect my product’s shelf life to be?

### 

#### How will I know when you’ve received my order?

### 

#### How do I set up my Healthylife account?

### 

#### I have forgotten my password. What do I do?

### 

#### How do I link my Everyday Rewards card?

### 

#### What is your returns policy?

### 

#### How do you package my order if it requires refrigeration?

### 

#### I have only received a tracking email for some of the items in my order, when will I receive the remaining items?

### 

#### What happens if my order was damaged/missing items?

### 

#### Can I have my order left at home if I am not there?

---

**About Healthylife**: Find everything you need for a healthy life: Shop over 15,000 curated health products, pharmacy, fact-checked health information, telehealth & health programs.

**Useful links**: [Customer Support](https://www.healthylife.com.au/contact-us) · [Browse All](https://www.healthylife.com.au/browse)