> **Healthylife** — Healthylife Pharmacy | Your online health destination > [Products](https://www.healthylife.com.au/browse) · [Health Hub](https://www.healthylife.com.au/learn) > > --- # Telehealth Prescription Pdp ### How it works ![Step 1](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2F6669ca12-8bd1-4ccf-96a4-e319836901da%2FScript.webp&w=512&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e)01 ### Request a script Simply fill in the required details. ![Step 2](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2F5e2ae948-5bcc-442b-85a9-d2c4b50a3639%2F2.webp&w=512&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e)02 ### Checkout Sign in or continue as a guest before entering your payment details to secure your appointment. ![Step 3](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2F9acb3072-5385-46f0-9974-00f2cfb4dc60%2F3.webp&w=512&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e)03 ### Talk with a doctor Get expert care within 15 minutes via video call. ![Step 4](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2Fec9187a3-d1a7-4a2b-8e27-00bcd8ad1c6a%2F4.webp&w=512&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e)04 ### Check your phone If approved, instantly receive an e-script via SMS. ### Renew your script online in minutes ![Renew your script online in minutes](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2F375172e5-a631-40b9-9ddf-d998437b00d3%2FImage%25204.webp&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ## Renew your script online in minutes Out of your regular script? See a doctor in just 15 minutes and get your prescription renewed as an e-script, sent to you via SMS. It works just like a regular prescription. Request a script ### Get free delivery on all prescription orders ![Get free delivery on all prescription orders](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets-us-01.kc-usercontent.com%3A443%2F3e01c88d-6d32-0086-9f07-7574b3104890%2F5ec96610-e6ab-4e4b-b1d5-59a94d323cca%2FImage%252019.webp&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ## Get free delivery on all prescription orders Have your script filled at Healthylife Pharmacy via Healthylife for free standard delivery to your door, so you can stay on top of your health at no extra cost. Request a script ### Choose other Telehealth services * * * [From $39.00 ![Doctors Consult (Short)](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103705.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-short-consult) ### Doctors Consult (Short) [Read More](https://www.healthylife.com.au/products/telehealth-short-consult) See a doctor now [From $49.00 ![Doctors Consult (Long)](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103706.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-long-consult) ### Doctors Consult (Long) [Read More](https://www.healthylife.com.au/products/telehealth-long-consult) See a doctor now [From $21.90 ![Online Prescriptions](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103198.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-online-prescriptions) ### Online Prescriptions [Read More](https://www.healthylife.com.au/products/telehealth-online-prescriptions) Request a script [From $59.00 ![COVID-19 Consult](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F112615.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-covid-19-consult) ### COVID-19 Consult [Read More](https://www.healthylife.com.au/products/telehealth-covid-19-consult) Request a consult [From $19.90 ![Medical Certificate - Same Day for Students](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103195.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-students) ### Medical Certificate - Same Day for Students [Read More](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-students) Request a certificate [From $19.90 ![Medical Certificate - Same Day for Workers](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103196.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-workers) ### Medical Certificate - Same Day for Workers [Read More](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-workers) Request a certificate [From $39.00 ![Smoking Cessation Consult](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F112857.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-smoking-cessation-consult) ### Smoking Cessation Consult [Read More](https://www.healthylife.com.au/products/telehealth-smoking-cessation-consult) Request a consult [From $19.90 ![Medical Certificate - Same Day for Carers](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103197.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-carers) ### Medical Certificate - Same Day for Carers [Read More](https://www.healthylife.com.au/products/telehealth-medical-certificate-same-day-for-carers) Request a certificate [From $39.00 ![Medical Certificate - Multiple Days](https://www.healthylife.com.au/_next/image?url=https%3A%2F%2Fassets.healthylife.com.au%2Fproduct-images%2F103199.png&w=1920&q=75&dpl=dpl_E4gKPnzeWVh9QM9jEywecqwprP3e) ](https://www.healthylife.com.au/products/telehealth-medical-certificate-multiple-days) ### Medical Certificate - Multiple Days [Read More](https://www.healthylife.com.au/products/telehealth-medical-certificate-multiple-days) See a doctor now Next slidePrevious slide [ see all ](https://www.healthylife.com.au/telehealth/hola-by-healthylife) Frequently asked questions ### ##### What is a telehealth or online appointment? ### ##### Can you get prescriptions via a telehealth appointment? ### ##### Are telehealth appointments bulk billed? ### ##### Can anyone use telehealth? ### ##### Why hasn’t the doctor called me? ### ##### Can I get controlled medications through my telehealth appointment? ### ##### Can I get prescribed medication online? ### ##### Is a real doctor writing my prescription? ### ##### Am I guaranteed to receive a prescription? ### ##### Can I get prescription repeats? ### ##### How do online prescriptions work? ### ##### What medications can't be ordered online? ### ##### Do I need to prepare anything for my consultation? #### Terms and Conditions ^Healthylife works with Hola to provide a platform that connects you with qualified doctors. These service providers have the sole responsibility for their services, products and information, and are independent of Healthylife. Please see our [Terms and Conditions](https://www.healthylife.com.au/terms-conditions) and Hola’s [Terms and Conditions](https://hola.health/consult-terms/?utm_medium=cpc&utm_source=google&utm_campaign=20529580732&utm_medium=cpc&utm_source=google&utm_campaign=20529580732&gclid=CjwKCAiA74G9BhAEEiwA8kNfpZQ_tmRIFLJu7iCvCYPbNdaTPJUTOUAjtwTS7KOBg2dNGjP4z1eGKBoCCVoQAvD_BwE) for more information. Telehealth consultations may not be suitable in all circumstances. If a telehealth consultation is not suitable for you, the healthcare professional you book with will alert you prior to or during your appointment. The typical wait time to speak to a doctor is 15 minutes. This may vary depending on availability and demand. During peak periods constraint may lead to service outage for short periods. Please check website for when doctor availbility is back up and running. Telehealth services are best suited when you cannot access your regular doctor. There are exclusions on what is eligible to be covered in a consultation, including the prescription of controlled, addictive or Schedule 8 medications. Hola doctors will not prescribe S8 medicines or drugs of dependence via Telehealth. Some weight loss medications and men's health medications may also not be prescribed. Please note any prescription products that is issued by a doctor may not come with repeats via Telehealth.Consultations are not suitable for emergencies, and you should contact 000 for an emergency.  \*Bulk-billing is available to eligible patients with a valid Medicare card. Bulk billing applies to appointments scheduled during specific operating hours only. Subject to availability. Hours of operation: You can access an Australian-registered telehealth doctor & health practitioners, 24/7, 365 days a year. Got a question about telehealth? Get in touch via [healthservices@healthylife.com.au](mailto:healthservices@healthylife.com.au). Read how we're working to support our customers and the healthcare industry in kind via our [Telehealth Commitment.](https://www.healthylife.com.au/discover/telehealth-commitment) **Free Delivery ** Any cart that contains a prescription item receives FREE Standard Delivery †Any cold-chain items will carry an Express Cold-Chain Delivery fee: Healthylife cold-chain items: $10.95 Healthylife Pharmacy cold-chain items: $15 ##### Everyday Rewards Collect 1 point for every $1 spent at healthylife.com.au. Earn exclusions apply.^ You will need to create an online account at healthylife.com.au and link your registered Everyday Rewards account to start collecting Everyday Rewards points on eligible purchases. To join Everyday Rewards visit www.everydayrewards.com.au. ^Products purchased from Healthylife Pharmacy through the Healthylife website, gift cards, delivery charges and any subscriptions where payment is not taken on healthylife.com.au will not count towards your qualifying spend and you will not collect points on any of these exclusions. If you have an existing Healthylife account login, you can link your registered Everyday Rewards account in your Healthylife Your Account page. Your accounts must remain linked in order to collect Everyday Rewards points.  In addition to the above terms and conditions, by participating in the Everyday Rewards program you agree to the [Everyday Rewards Terms and Conditions](https://www.everyday.com.au/terms.html). --- **About Healthylife**: Find everything you need for a healthy life: Shop over 15,000 curated health products, pharmacy, fact-checked health information, telehealth & health programs. **Useful links**: [Customer Support](https://www.healthylife.com.au/contact-us) · [Browse All](https://www.healthylife.com.au/browse)