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Practitioner Only Collection Notice


At healthylife, we care deeply about your privacy.  

And that means giving you what you need to make informed choices. 

We want to make it simple for you to understand how we collect, use and share your personal information, so please read on to find out more.

How and why we collect your sensitive information

Depending on how you interact with us, we may collect your sensitive information (which is defined in the Privacy Act and is a subset of 'personal information') including your health information through an online form or as part of a telephone consultation with a healthylife practitioner. We may collect personal information such as your name, email address, mobile number, date of birth, medical history, current medications, height, weight, allergies, fertility status, whether you smoke and any other information about you that is provided to the healthylife practitioner during your consultation. healthylife will use this information to assess the suitability for you of the practitioner only product you have requested. We only collect sensitive health information about you with your consent.

healthylife will only use this information to:

  • communicate with you regarding the requested practitioner and any required consultation;
  • offer and provide you with practitioner only products where suitable;
  • confirm your suitability for the requested practitioner only product/s including understanding your health concerns and;
  • verify your identity to manage any repeat requests and/or any adverse reactions to practitioner only products.

Any health information held by healthylife will be managed in accordance with the Health Records and Information Privacy Act NSW (2002) or other relevant State legislation. Where you do not wish to provide us with your personal information (including your health information), we may not be able to facilitate the requested service or provide the practitioner only product you have requested to purchase. 

We will never share your sensitive information unless permitted by law.

Your rights 

healthylife is part of Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths Group Privacy Policy for more information. 

If you have a query or complaint you would like to discuss with healthylife relating to a privacy matter, or for more information on how you can access or correct your personal information collected by healthylife, you can contact the Woolworths Group Privacy Officer on 1300 908 631 or at privacy@woolworths.com.au

If you would like to opt-out of marketing communications and promotions from healthylife, you can change your marketing settings by logging into your HealthyLife account. If you receive any marketing communications or promotions from us via email, you can click on the unsubscribe link in the email to opt-out from that particular communication. 

HealthyLife Company Pty Limited (ABN 95 647 137 111) is part of Woolworths Group Limited (ABN 88 000 014 675).

Visit the Woolworths Group Privacy Policy for more information.