Terms & Conditions
Some promotions on the website are available online only and not in all retail stores.
By applying for or using the Healthy Life Club Life membership program you agree to:
Be bound by these Terms and Conditions and any variations to them; participate in the Program; and receive information and promotions via post, e-mail and SMS (where you have provided such information). Your membership is valid at any participating Healthy Life store. Your 'home' store will be designated as the Healthy Life store where you applied for membership.
You may alter your Healthy Life store at any time by contacting customer service.
Memberships is not a credit card, charge card or a guarantee card and is not transferable.
Any vouchers associated with the program remain the property of Healthy Life at all times.
As of 2017, membership cards are no longer issued, your membership number is your mobile number. For members who do have existing cards your Card must be not tampered with and, excluding normal wear and tear must remain undamaged. Healthy Life will not be responsible for any damaged, stolen or lost cards.
Members will earn Healthy Life Dollars ($HL) on all transactions paid by cash, eftpos or credit card at any participating Healthy Life store. Every $1 spent will earn $0.05HL ($5HL equates to $5 AUD). $HL may be used to purchase items instore (gift cards and Magic Monday sale items are ineligible for purchase with $HL).
$HL will not be earnt on purchases made using $HL. $HL can only be earned at the time and place of purchase.
In most instances $HL earned will be allocated to the Member 1 hour after making a purchase. This is subject to specific promotional terms and system availability. If you are shopping at another Healthy Life store (not the store where you joined up), the store where you are shopping will look up your membership using your mobile number and/or email and/or first and last name to ensure you are accredited with your $HL at that store.
Members will be eligible to redeem their $HL to pay for the whole or part of any product or service at any participating Healthy Life store. There is no minimum Healthy Life Dollars ($HL) spend. Redeem as much and whenever you like – just remember that you need to shop with us every 3 months for your $HL to remain valid. To find out your $HL balance please ask one of our team members next time you shop with us.
For the purposes of calculating the value of an individual purchase $HL are gained based on the price of the product inclusive of GST.
$HL can be used to purchase an item that's discounted or on sale, except for Magic Mondays. Items that are discounted as part of the Magic Monday sale are not eligible to be purchased with $HL.
$HL may be spent on the same day as they were earnt. However, they may not be spent during the same transaction. To redeem, quote your email/mobile ro membership number when you make your next purchase at any participating Healthy Life store.
Your $HL will never expire provided you shop (with cash, eftpos or credit card) at least once every 3 months at Healthy Life. The 3 monthly periods are calculated at 90 days from the time of your last purchase. For example, Kristie purchases $60 worth of items on 1 April 2018 and earns $3HL. In order to maintain her $3HL account balance, Kristie needs to make a purchase within the next 90 days, by 30 June 2018. Once a purchase is made within the 90 days, let's say 2 May 2018, the $HL will automatically be valid for another 90 days from 2 May 2018 (until 31 July 2018). If no purchase is made within the 90 days, then the $HL balance is reset to zero.
Healthy Life may cancel or bring forward the expiry date of any $HL at any time in its absolute discretion without reason or notice.
$HL will not be earnt on transactions that are paid for using $HL.
$HL cannot be redeemed for cash, are not transferable and can only be earned and redeemed by the person to whom the membership has been issued.
To the extent permitted by law, Healthy Life or any participating Healthy Life store will not be liable for any errors, omissions, delays or disruptions in the operation of the Healthy Dollars Program and will not be liable for any loss caused by any such errors, omissions, delays or disruptions.
Healthy Life or any participating Healthy Life store will not allow redemption of any $HL that have been credited to a Member in error. Any $HL that have been credited to a Member in error may be deducted from subsequent $HL standing to the credit of that Member. This decision is at the discretion of Healthy Life or any participating Healthy Life store. No discussion will be entered into.
Healthy Life is not liable for any unauthorised use of your membership.
Competitions and other offers will be subject to their own Terms and Conditions which will be available in store and/or at healthylife.com.au.
Healthy Life may suspend or terminate the Member's membership at any time without reason or notice as Healthy Life's discretion determines. Healthy Life will not be liable for any loss or damage that may arise from any suspension or termination.
Healthy Life also offers its Members other benefits including a 20% discount on Magic Monday and discounts on other days, which are at the discretion of individual Healthy Life stores. The Magic Monday 20% discount applies to the recommended retail prices of products only and excludes food, perishables and practitioner lines. In addition to this members will receive other offers (exclusive and non exclusive) from Healthy Life from time to time as well e-newsletters, Magic Monday SMS reminder messages and other promotional offers via SMS, email and post. A Member can only access these special offers if they provide their membership details.
No Healthy Life store has any authority, express or implied, to make any representation, warranty or statement on behalf of Healthy Life or other Healthy Life stores in relation to the Healthy Dollars Program and Healthy Life accepts no liability in respect of any representation, warranty or statement made by any Healthy Life store.
Members acknowledge that a participating Healthy Life store and not Healthy Life will supply products and services. Accordingly, Healthy Life does not give any guarantee, undertaking or warranty concerning the products or services supplied or the performance of any participating Healthy Life store. All conditions and warranties, whether express or implied and whether arising under statute or otherwise, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by any participating Healthy Life store are expressly excluded to the full extent permitted by law. Any liability Healthy Life may have to a Member under statute in respect of such goods and services which cannot be excluded is limited, where permitted, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods at Healthy Life's option.
Membership in the Healthy Life Program will be cancelled immediately and all accumulated $HL will be forfeited if a Member fails to comply with these membership Terms and Conditions or is caught shop-lifting or engages in misleading or deceptive conduct connected with the program or any participating Healthy Life store in any way.
The technology utilised by the loyalty program depend on a third party or parties and Healthy Life is not responsible for computer or technological errors or failures, or for fraud.
Third parties involved in the program do not have any authority, express or implied, to make any representation, warranty or statement on behalf of Healthy Life and Healthy Life accepts no liability in respect of such representations, warranties or statements.
Healthy Life may replace or amend these Terms and Conditions at any time at its absolute discretion without having to provide any reason. Healthy Life will use its best endeavours to notify Members of any replacement or amendment but will not be liable if it does not.
Your membership details are personal information for the purpose of the Privacy Act.
If you no longer wish to participate in the loyalty program or receive the information or offerings, you can withdraw from the program by notifying Healthy Life in writing by emailing email@example.com
To access your personal information that Healthy Life Group Pty Ltd holds please contact our Privacy Officer by emailing firstname.lastname@example.org
The Healthy Life Program is void where prohibited or restricted by law.