How to get a medical certificate?

Updated 30 March 2023
How to get a medical certificate?

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Unable to work? Looking after a loved one? Missed days of school?  

Getting a medical certificate has never been easier. Now, thanks to telehealth services, you can obtain a medical certificate for personal or sick leave from the comfort of your own home. 

Let’s break down the ins and outs of medical certificates, and how to get the most appropriate certificate for you in a quick and safe manner.

How to get a medical certificate online?

When you seek a medical certificate, the doctor has a professional obligation to ensure they make a full, honest and valid assessment, and issue a medical certificate only where deemed appropriate. If the assessment has been found to be appropriate, the doctor can usually provide a medical certificate instantly via email straight after your appointment, to cover sick or personal leave for a duration deemed appropriate. The medical certificate can then be easily issued to your email inbox, after a video or phone consultation.

Can you get a medical certificate without seeing a doctor?

To get a medical certificate you should speak with a doctor, who will make the most appropriate decision for you. A consultation also allows the doctor to give you any other appropriate advice to help you feel better quicker - a holistic consultation that puts your health needs first! 

At Healthylife, our telehealth provider requires you to have an appointment (via phone or video) to access a medical certificate, where appropriate.

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Can you get a medical certificate over the phone?

Yes. Simply book a telehealth appointment with a doctor and speak to them over phone or video. If appropriate the doctor can send you the medical certificate instantly via email straight after your appointment. 

How to get a backdated medical certificate?

Medical certificates are a legal document, and hence they must always be dated on the day on which they were written. There are a few exceptions to this when it comes to certain illnesses, but the doctor will give each case careful consideration of the circumstances before making that professional decision. 

How to get a carer’s certificate?

When you need to take care of a sick child or family member, the last thing you want to worry about is balancing work. You could be eligible for carer’s leave by simply providing your workplace with a carers certificate. Remember that all workplaces are different, so it’s best to  check your workplace policies to understand  what is right for you.

Similarly to a medical certificate, you can simply book an appointment with a doctor and have a consultation with them either via phone or video. If appropriate the doctor can send you the carer’s certificate instantly via email after the completion of the appointment. 

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 Reviewed by healthylife advisory board March 2023.

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^Healthylife works with Hola to provide a platform that connects you with qualified doctors. These service providers have the sole responsibility for their services, products and information, and are independent of Healthylife. Please see our Terms and Conditions and Hola’s Terms and Conditions for more information. Telehealth consultations may not be suitable in all circumstances. If a telehealth consultation is not suitable for you, the healthcare professional you book with will alert you prior to or during your appointment. The typical wait time to speak to a doctor is 15 minutes. This may vary depending on availability and demand. During peak periods constraint may lead to service outage for short periods. Please check website for when doctor availbility is back up and running. Telehealth services are best suited when you cannot access your regular doctor. There are exclusions on what is eligible to be covered in a consultation, including the prescription of controlled, addictive or Schedule 8 medications. Hola doctors will not prescribe S8 medicines or drugs of dependence via Telehealth. Some weight loss medications and men's health medications may also not be prescribed. Please note any prescription products that is issued by a doctor may not come with repeats via Telehealth.Consultations are not suitable for emergencies, and you should contact 000 for an emergency.  *Bulk-billing is available to eligible patients with a valid Medicare card. Bulk billing applies to appointments scheduled during specific operating hours only. Subject to availability. Hours of operation: You can access an Australian-registered telehealth doctor & health practitioners, 24/7, 365 days a year. Got a question about telehealth? Get in touch via healthservices@healthylife.com.au. Read how we're working to support our customers and the healthcare industry in kind via our Telehealth Commitment. Free Delivery Any cart that contains a prescription item receives FREE Standard Delivery †Any cold-chain items will carry an Express Cold-Chain Delivery fee: Healthylife cold-chain items: $10.95 Healthylife Pharmacy cold-chain items: $15 Everyday Rewards Collect 1 point for every $1 spent at healthylife.com.au. Earn exclusions apply.^ You will need to create an online account at healthylife.com.au and link your registered Everyday Rewards account to start collecting Everyday Rewards points on eligible purchases. To join Everyday Rewards visit www.everydayrewards.com.au. ^Products purchased from Healthylife Pharmacy through the Healthylife website, gift cards, delivery charges and any subscriptions where payment is not taken on healthylife.com.au will not count towards your qualifying spend and you will not collect points on any of these exclusions. If you have an existing Healthylife account login, you can link your registered Everyday Rewards account in your Healthylife Your Account page. Your accounts must remain linked in order to collect Everyday Rewards points.  In addition to the above terms and conditions, by participating in the Everyday Rewards program you agree to the Everyday Rewards Terms and Conditions.