Ways to well - Frequently asked questions
1. How do I access the ways to well programs?
Our ways to well programs can be found at healthylife.com.au - you can easily find them in the top menu bar to discover the programs. Once you choose the program you wish to join, click on the join now button to sign up using the email in your healthylife account.
2. Do I need to have a healthylife account to access the ways to well programs?
Yes, click on the join now to sign up using the email in your healthylife account. New users will need to create a healthylife account.
3. I do not know where to provide feedback on the last day of the program?
At the end of each program, you will receive an email with the link to our feedback form. Please check your inbox for this email. If you have ongoing issues, you can contact us.
4. I have signed up - what happens now?
Shortly after signing up, you will receive the first email for your program (please allow up to 15 minutes). Then you are on your way to well!
5. Can I re-enroll in the same program multiple times?
Yes! You get a handy summary at the end of each program, if you wish to revisit the information - we suggest you bookmark the page for later reference.
If you wish to experience the full program again, you will need to use an alternative email address.
6. How do I unsubscribe from a ways to well program?
Your ways to well program is sent to your email inbox. If you wish to unsubscribe, please follow the instructions at the bottom of your email.
7. How do I get my Everyday Rewards points?
Your registered Everyday Rewards Card will need to be linked to your healthylife account when signing up to a Ways to Well health program. Your points will be automatically loaded onto your Everyday Rewards Card within 21 business days after you complete the program level including the final feedback survey. Please see the full Terms and Conditions for further details.
8. Where do I enter my Everyday Rewards number?
To collect points, your Everyday Rewards Card must be linked to your healthylife account. Link here. Not an Everyday Rewards member? Join here.
9. I forgot to provide feedback; how do I access Everyday Rewards points?
At the end of each program, you will receive an email with the link to our feedback form. Please check your inbox for this email. If you have ongoing issues, you can contact us.
10. I have some questions about the program content - where should I go?
While we love to support your health journey, the best person to ask for individual health advice is your health professional. If you have a more general query, please contact our Customer support team by clicking the ‘help’ button (if on a desktop) or the (?) button if on mobile and submit your enquiry, or email us directly to support@healthylife.com.au.
11. I am taking medication will these programs be appropriate for me?
Please contact your healthcare professional to check if our health programs are right for you.
12. I have a medical condition. Are these health programs appropriate for me?
Please contact your healthcare professional to check if our health programs are right for you.
13. I am trying to lose weight. Will these programs help me?
While these aren't weight loss programs, healthylife's ways to well programs are designed to help you adopt healthy (and sustainable) lifestyle changes. You may notice a positive impact on your health and wellbeing from doing the programs.
14. I can't do some of the things suggested in the program/s due to health reasons. What should I do?
We believe listening to your body and your trusted health care professional is always the smartest thing to do for your wellbeing.
Of course, our programs could never replace personalised health advice from a healthcare professional. If you're unsure, it's a good idea to consult with your healthcare professional before trying something new for individual advice.
Also, while you might not be able to do all of the suggestions in the programs, even one healthy swap in your life can have a positive impact.
15. I've heard fruit is too high in sugar/fattening. Do I need to cut back on fruit?
All fruit is healthy for you! We recommend enjoying fresh fruit and eating with the seasons. The Australian Guide to Healthy Eating recommends Australian adults enjoy 1-2 serves of fruit per day.
According to recent stats, only 50% of Australians meet these guidelines. On the other hand, if you're surpassing this recommendation, then you might be missing out on other nutrients so chat to a dietitian or healthcare professional if you're concerned.
16. Why are there no calories or nutrition information listed for the recipes?
You won't find calories or a detailed nutrition breakdown for the recipes because our team of healthylife health experts has done the hard work for you!
These recipes aim to be nutritionally balanced plus, contain healthy ingredients like vegetables or naturally occurring sugar from fruit instead of processed added sugars. We like to think about the wholefoods and the nutrients they provide rather than counting the calories.
17. How can I get extra support for my health? Where should I go for further health information after these programs?
If you're hungry for more information, the healthylife website has plenty of free articles to read. Plus, new health content is being added all the time. You might also want to join a healthylife ways to well program to get additional tips and practical ideas.
If you're looking for more personalised support for your unique health journey, we'd recommend speaking to a trusted healthcare professional.
18. Do you provide a service for individual nutrition questions?
If you’re looking for healthy eating advice, a bit of guidance on where to turn for health information or how to choose the right product, vitamin or supplement we're here to help. You can now book your free 15 minute discovery call with our team of healthcare professionals.
19. Are these programs suitable for my whole family?
Yes! Whether you're an individual or a family, you'll be able to benefit from ways to well. Of course, always consult with your healthcare professional before starting a new health program.