Repeat & Save - T&C's
This service has been replaced with AutoDelivery. While all customers currently subscribed to Repeat & Save will continue to receive their orders, any new Repeat & Save subscriptions will be unavailable from this date from the 8th of August 2023. For more information, visit our Repeat & Save information page. To cancel or amend an existing Repeat & Save subscription, contact care@healthylife.com.au
Repeat & Save (subscription) terms and conditions
When you purchase product(s) on www.healthylife.com.au via our Repeat & Save program, you are signing up for repeat orders of those products. You may select how often (in weeks) you would like your product(s) delivered to you.
By checking, ‘I understand the items purchased on Repeat & Save delivery will be reordered at the selected frequency until cancelled’ checkbox during checkout and agreeing to the accompanying terms on the www.healthylife.com.au checkout page, you agree to these terms and conditions ("Terms") for our Repeat & Save subscription ordering program ("Repeat & Save").
As an Account holder you can set up a Repeat & Save delivery through your Account by selecting Healthylife goods to be delivered to you on a subscription basis.
a. In setting up an Repeat & Save delivery, you can choose:
i. the Goods to be delivered by Repeat & Save delivery (to the extent those Goods are available for Repeat & Save delivery at the time); and
ii. the frequency of the delivery of those products, provided that the frequency must be a selected number of weeks not less than 2 weeks and not more than 16 weeks.
b. Products you order through Repeat & Save may be subject to a discount on the listed price of the product, with the amount of any discount to be set by Healthylife from time to time and subject to change. Healthylife will endeavour to notify you of any such discounts and changes.
c. You may unsubscribe/cancel your Repeat & Save delivery through your account at any time provided that payment has not been processed for your next Repeat & Save order. You authorise us to charge any payment method associated with your account in the event that your primary payment method is declined or no longer available to us for this payment.
d. You may amend your delivery schedule (including on a one-time basis), as well as your shipping address and payment method of Repeat & Save through your account at any time provided that payment has not been processed for your next Repeat & Save order.
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Changes to Repeat & Save benefits
Healthylife reserves the right to change Repeat & Save benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, Healthylife will not change the price of your next shipment once you have authorised an order as set out in these Terms.
Notifications; Order Creation; Order Changes or Cancellation
When you place your initial order for a product via our Repeat & Save program, you will receive an order confirmation email including your Repeat & Save details and schedule.
Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed.
Your Repeat & Save subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.
For subsequent orders of products included in Repeat & Save, 3 days prior to the ship date selected by you, you will receive a pre-shipment email notification reminding you of your upcoming shipment, the period available to make changes to your order and the scheduled ship date. You can edit or cancel your order during the period beginning upon receipt of such email notification and ending 23:59 AEDT/ AEST the day before your scheduled ship date. If you do not cancel the order by the end of the day prior to your ship date, your order will be authorised, and a credit card authorisation hold will be placed on the payment method used to create your subscription (or updated payment method you may have provided).
Cancellation
Your subscription will remain in effect until it is cancelled. You can cancel at any time in the Repeat & Save section found in your Account provided that payment has not been processed for your next repeat order (i.e. you need to cancel before 23:59 AEDT/ AEST the day before a scheduled ship date to avoid being charged for the next repeat order).
Order Changes
You can ‘Reschedule’ your Repeat & Save delivery date at any time in the Repeat & Save section found in your Account provided that payment has not been processed for your next repeat order.
You can ‘Skip’ a Repeat & Save delivery which will move your Repeat & Save delivery to the next scheduled date in your chosen order frequency at any time, in the Repeat & Save section found in your Account provided that payment has not been processed for your next repeat order.
If you’re having trouble editing, rescheduling or skipping a Repeat & Save product via your online account, you can refer to the FAQs here or contact our Customer support team who will be glad to assist you.
Credit Card Authorisations and Charges
When you sign up for repeat orders on Repeat & Save, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below.
You authorise us to charge any payment method associated with your account in the event that your primary payment method is declined or otherwise no longer available to us for this payment. We will however endeavour to notify you and give you the opportunity to add another payment method to your account before your next Repeat & Save order so that this payment method can be charged for your next Repeat & Save order.
Healthylife will submit periodic charges to your chosen payment method without further authorisation from you, until you provide prior notice at any time that you wish to cancel your subscription or to change your payment method (up to 23:59 AEDT/ AEST the day before a scheduled ship date).
Pricing; Payment; Renewal
Products you order through Repeat & Save may be subject to a discount on the listed price of the product, with the amount of any discount to be set by Healthylife from time to time and subject to change. Healthylife will endeavour to notify Members of any such discounts.
Repeat order discounts:
When Healthylife includes a Repeat & Save discount on a product, you will always save at least the percentage discount offered on the ‘buy once’ price on our site for that product, at the time your repeat order is authorised.
This means if the ‘buy once’ price is $100 and the Repeat & Save price is $90 you will save at least 10% on all future Repeat & Save purchases of that product. If you cancel a Repeat & Save order however, you will not be guaranteed to save at least the percentage discount that originally applied to you when you reorder a Repeat & Save product. The above rules will apply to the next time you purchase a Repeat & Save for that product.
Some of the order details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). If any of the products in your Repeat & Save subscription are discontinued or we no longer stock it, it will be automatically removed from your next Repeat & Save order (and you won’t be charged for it, of course).
Repeat & Save agreement changes
We may, in our sole discretion, change these Terms without notice to you.
Your continued participation in Repeat & Save after we change these terms and publish the amended terms on our website will constitute your acceptance of the changes. If you do not agree to any changes, you should cancel your subscription.
Additional terms & conditions
We may, in our sole discretion, terminate your subscription at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.
Products are only available for shipping within Australia.
Your participation in the Repeat & Save program is personal to you, and you may not assign or transfer your subscription or any of the benefits to any third party without our authorisation.
All returns under Repeat & Save are subject to the www.healthylife.com.au’s Returns Policy.
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Please note that if you opt out of receiving marketing emails from Healthylife, you will still receive information we are required by law to provide to you or factual information directly about your account, account transactions, your orders, deliveries, upcoming Repeat & Save deliveries, payments, notification that an Repeat & Save product is out of stock, or other factual information relating to products you have purchased.
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MultiBuy discount & Promotional codes
When a Repeat & Save order qualifies for a MultiBuy discount or promotional code, then the MultiBuy discount or promotional code will be applicable to the first Repeat & Save delivery in your order only (whether or not it is in conjunction with a subscription discount). Future Repeat & Save deliveries in your order, will revert to the standard ‘repeat order’ Repeat & Save pricing.
Delivery
The Healthylife delivery policy is applicable to your Repeat & Save order. When your order contains both Repeat & Save products and buy-once products, then the delivery policy including shipping thresholds will be based on the products in your order. In addition to standard shipping, you may have the option to select a non-standard delivery method such as express shipping or next business day delivery for an order with a mix of Repeat & Save and buy-once products.
When your cart contains solely Repeat & Save products, then standard shipping is the delivery method offered.
Future Repeat & Save deliveries will be based solely on the Repeat & Save products in your order. Therefore, shipping fees may differ between your first and future Repeat & Save deliveries.
When you select a non-standard delivery method, such as express shipping or next business day delivery for your Repeat & Save order, then the delivery method selected will apply to the first Repeat & Save delivery in your order only.
Standard shipping will be applicable to all subsequent Repeat & Save deliveries.