HealthylifePharmacy
HealthylifePharmacy
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Please note that we require paper scripts to be supplied to your nearest Healthylife Pharmacy store before they can be fulfilled.
Authority Scripts
A valid prescription must be provided before we can send this product out via mail or courier. This medicine requires an Authority prescription for it to be subsidised under the PBS. Approval can be obtained by the prescriber simply by entering a special streamlined authorisation code to indicate that you meet the eligibility requirements, alternatively, approval is obtained by telephone or by sending in an authority prescription for PBS authorisation. If you do not meet the authority prescription eligibility requirements, your doctor can only prescribe the medicine for you on a private prescription. This means that you will pay the full price for the medicine with no PBS subsidy. If you are unsure if your script meets the requirements please send an email and attach a picture of the script to pharmacist@healthylifepharmacy.com.au
- Delivery info
Delivery Charges
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FREE standard shipping on orders $80+ (save $6.95).
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FREE express shipping* on orders $119+ (save $9.95)
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Ordering a prescription item? You’ll automatically receive free standard shipping, too.** How good!
- Same day delivery is offered for just $5 for orders $119 or more. For orders under $119, same day delivery costs $10.95.
* A shipping handling fee may apply at the checkout for orders weighing 10kg or more
** Any cold-chain items will carry an Express Cold-Chain Shipping fee:
- Healthylife cold-chain items: $9.95
- Healthylife Pharmacy cold-chain items: $15.00
- If your order has cold-chain items from both Healthylife and Healthylife Pharmacy, the fee is $9.95.
*** Certain items and areas may be eligible for Same Day Delivery, and if selected will carry a $10.90 delivery fee
See shipping & returns policy for more details.
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- Returns & exchanges
How Do Returns & Refunds Work?
All products you buy from the Healthylife website are covered by the Healthylife Returns Policy.
Please read our full Returns Policy to find out how to return a product that is faulty or if you have changed your mind.
How We Handle Them:
Change of Mind
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If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
Faulty Item
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If the item you have received is faulty, please contact us with a detailed description of the product fault, alongside a photo if possible.
Allergic Reaction
- In the rare instance you've had an allergic reaction to a product, please discontinue use of the product immediately. We may reach out for further information on the reaction.
Allergy returns must be less than 20% used upon arrival back to us.
Incorrect / Damaged Items
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If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item without informing us.
What Items Are Restricted For Returns*?
We will not accept Change of Mind Returns for the following items:
- Rapid antigen tests
- Baby formula
- Prescription Medicine
- Compounded ‘Pharmacy Only’ Items
- Perfumes & Colognes
- Refrigerated Items
- Bulk / Special Orders
- Personalised items, digital downloads, prepaid cards or vouchers;
- Clearance items;
- Items that are advertised as not eligible for change of mind returns.
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