What can we help you with?
Shipping & delivery
How much does shipping cost?
We offer free shipping on all orders over $50
Orders under $50 will be charged a $10 flat rate for delivery to Sydney, Melbourne, Brisbane and Adelaide metro areas. Deliveries to other parts of Australia, (including Perth, Hobart and Darwin), will be charged at standard Australia Post postage rates – simply add your postcode for estimated shipping costs.
Do you ship internationally?
Unfortunately, we don’t ship outside Australia.
More shipping & delivery question?
Read More here
Healthy Life membership
What are the benefits of being a member?
- Earn Healthy Life dollars with every purchase you make (in stores only)
- Save 20% on all Magic Mondays* The first Monday of the month. Online only. *20% off non-food items and perishables
- Save on Super Tuesdays* The first Tuesday of the month. In store only. *10% discount off food (except bread and EDLP items) and 20% off non-food items except practitioner range products
- Receive exclusive offers throughout the year
*Available at participating stores. 20% discount off the recommended retail price. Terms & conditions apply.
How do I join?
Becoming a member is free and easy. Click Here
What is Healthy Life Dollars ($HL)?
Healthy Life Dollars ($HL) is our reward scheme for members when they shop in our physical stores. Here’s how it works:
- Earn a $5 voucher when you spend $200
- Every $1 spent in-store earns you $0.025 $HL
- $1HL = $1AUD
- Use your $HL voucher on your next shop or save them up (there is no minimum spend so you can use them whenever you like!).
- $HL won't expire as long as you shop with us at least once every three months and we will send you a reminder email to let you know!
How do I earn $HL?
As a member, you will earn 0.025 $HL for every $1 spent in-store by cash, eftpos or credit card (e.g. a $20 purchase will earn $0.50HL, a $30 item will earn $0.75HL, an $8 item will earn $0.20HL).
Please note $HL will not be earnt on purchases made using $HL.
How do I spend my $HL?
Currently $HL can be used to purchase items from Healthy Life stores. A voucher will be created when the amount accumulates to $5.
Do I need to spend all of my $HL vouchers at once?
No. You can choose when you use them provided you shop every three months.
Can I use my $HL to buy an item that’s discounted or on sale?
Yes, except on Super Tuesdays. Items discounted as part of the discount sale days are not eligible to be purchased with $HL.
Can I spend my $HL on the same day that I earnt them?
Yes! However, they may not be spent during the same transaction. You are free to come back to the store later on the same day to spend your $HL.
Will my $HL ever expire?
Your $HL will not expire provided you shop in a Healthy Life store with cash, eftpos or credit card at least once every 3 months. The 3-monthly periods (90 days) are calculated from the time of your last purchase. If no purchase is made within the 3 months, your $HL balance will be reset to zero. You will receive a reminder email 2 weeks before your $HL are due to expire to remind you to go back into a store!
Will I earn $HL if I purchase something using my $HL?
No. $HL will not be earnt on transactions that are paid for using $HL.
Can I withdraw my $HL balance as cash?
No, your $HL must be spent on purchasing items within a Healthy Life store.
Can I transfer my $HL to my family and friends?
Unfortunately, no. But you can encourage them to sign up for their own account!
How do I find out what my $HL balance is?
You can check your $HL by asking an in-store team manager for your balance next time you shop with us.
Can $HL be redeemed at any Healthy Life stores?
$HL can be earned and redeemed at any participating Healthy Life store.
The small print! (Terms & Conditions)
You can read our full terms and conditions here.
Promotions & offers
My discount / promotional code isn’t working. What do I do?
First up, please check the Terms & Conditions that apply to the promotion. If you still have a problem, please contact our Customer Service team on email@example.com
How do I know if my order has been placed successfully?
You’ll receive a confirmation email once your order has been placed and a follow up email with your tracking number when your order is dispatched.
After I have submitted my order can I change or add any item?
Unfortunately, we are unable to make changes to orders that have already been placed and/ or dispatched.
I forgot to use my discount code. What do I do?
Unfortunately, we are unable to apply discount codes after orders have been placed and processed. Please read the offer and T&Cs carefully before processing the payment.
What payment methods do you accept?
Currently we accept payments by Visa, Mastercard, American Express and PayPal.
How do I order an item that is currently sold out?
At Healthy Life we seek out the best natural, organic and eco-friendly products for your body, family and home. Sometimes products are so popular that they fly off the shelves and we run out. We do our best to re-order before we sell out but there are times when we can’t keep up with demand. Sold out items will be replenished within 10 days, however if you are in urgent need of the item, you can contact us by email firstname.lastname@example.org and we will do our best to track down this item from one of our stores.
Returns & Exchanges
What is your returns policy?
We accept returns on broken, faulty or damaged products under the guidelines stipulated by the ACCC Consumer guarantee. To return any goods under these guidelines, please send a photo, proof of purchase and description to email@example.com within 7 days of delivery. If you are a member you do not require proof of purchase, please quote your mobile number and/or registered email address and we will be able to access your order history as your proof of purchase. Our customer service team will guide you through the process from here.
All information regarding returns can be found here.
Do you honour prices for sale items that are out of stock?
Unfortunately, no. Our sale prices are only available while stocks last – so get in quick!
What currency are your prices listed?
Our prices are in Australian Dollars (AUD).
Discount Codes & Vouchers
Can I purchase a gift card for Healthy Life?
Unfortunatley, we no longer have gift cards.
Security & Privacy
Can a third party access any of my contact details?
We respect your privacy and will never share your personal details with third parties. We only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only.