What can we help you with?
Shipping & delivery
How much does shipping cost?
We offer free shipping on all orders over $100.
Orders under $100 will be charged a $10 flat rate for delivery to Sydney, Melbourne, Brisbane and Adelaide metro areas. Deliveries to other parts of Australia, (including Perth, Hobart and Darwin), will be charged at standard Australia Post postage rates – simply add your postcode for estimated shipping costs.
Do you ship internationally?
Unfortunately, we don’t ship outside Australia. That may change in the future – so keep an eye on us!
More shipping & delivery question?
Read More here
Healthy Life membership
What are the benefits of being a member?
- Earn Healthy Life dollars with every purchase you make
- Save 20% on all Magic Mondays* throughout the year
- Receive exclusive offers throughout the year
*Available at participating stores. 20% discount off the recommended retail price. Offer excludes food and practitioner lines and is not valid with any other offer. Terms & conditions apply.
How do I join?
Becoming a member is free and easy. Click Here
What is Healthy Life Dollars ($HL)?
Launched on 1 August 2017, Healthy Life Dollars ($HL) is our reward scheme for members. Here’s how it works:
- Every $1 spent in-store or online earns you $0.05 $HL
- $1HL = $1AUD
- Use your $HL on your next shop or save them up (there is no minimum spend so you can use them whenever you like!).
- $HL won't expire as long as you shop with us at least once every three months and we will send you a reminder email to let you know!
How do I earn $HL?
As a member, you will earn 0.05 $HL for every $1 spent in-store or online by cash, eftpos or credit card (e.g. a $20 purchase will earn $1HL, a $30 item will earn $1.50HL, an $8 item will earn $0.40HL).
Please note $HL will not be earnt on purchases made using $HL.
How do I spend my $HL?
Currently $HL can be used to purchase items from Healthy Life stores. Soon you will be able to purchase items from our online store using $HL. There is no minimum spend so you can use them whenever you like!
Do I need to spend all of my $HL at once?
No. You can choose how much you wish to pay in $HL.
Can I use my $HL to buy an item that’s discounted or on sale?
Yes, except on Magic Mondays. Items discounted as part of the Magic Monday sale are not eligible to be purchased with $HL. Gift vouchers are also ineligible to be purchased with $HL.
Can I spend my $HL on the same day that I earnt them?
Yes! However, they may not be spent during the same transaction. You are free to come back to the store later on the same day to spend your $HL.
Will my $HL ever expire?
Your $HL will not expire provided you shop in a Healthy Life store or online with cash, eftpos or credit card at least once every 3 months. The 3-monthly periods (90 days) are calculated from the time of your last purchase. If no purchase is made within the 3 months, your $HL balance will be reset to zero. You will receive a reminder email 2 weks before your $HL are due to expire to remin you to go back into a store!
Will I earn $HL if I purchase something using my $HL?
No. $HL will not be earnt on transactions that are paid for using $HL.
Can I withdraw my $HL balance as cash?
No, your $HL must be spent on purchasing items within a Healthy Life store.
Can I transfer my $HL to my family and friends?
Unfortunately, no. But you can encourage them to sign up for their own account!
How do I find out what my $HL balance is?
You can check your $HL by asking an in-store team manager for your balance next time you shop with us. Soon you will be able to check your balance by logging into the my account section of the Healthy Life website.
Can $HL be redeemed at any Healthy Life stores?
$HL be earned and redeemed at any Healthy Life store except for the following: Chatswood & West Lakes.
Can $HL be redeemed with online purchases at healthylife.com.au?
Coming soon! We are currently working on this feature and will let you know when you will be able to select $HL as a payment option on checkout.
The small print! (Terms & Conditions)
You can read our full terms and conditions here.
Promotions & offers
My discount / promotional code isn’t working. What do I do?
First up, please check the Terms & Conditions that apply to the promotion. If you still have a problem, please contact our Customer Service team on firstname.lastname@example.org
How do I know if my order has been placed successfully?
You’ll receive a confirmation email once your order has been placed and a follow up email with your tracking number when your order is dispatched.
After I have submitted my order can I change or add any item?
Unfortunately, we are unable to make changes to orders that have already been placed and/ or dispatched.
I forgot to use my discount code. What do I do?
Unfortunately, we are unable to apply discount codes after orders have been placed and processed. Please read the offer and T&Cs carefully before processing the payment.
What payment methods do you accept?
Currently we accept payments by Visa, Mastercard, American Express and PayPal. We are always working on improving this offering so please let us know if there is a payment method you would like us to consider by contacting us via live chat on the website or emailing email@example.com
How do I order an item that is currently out of stock?
At Healthy Life we seek out the best natural, organic and eco-friendly products for your body, family and home. Sometimes products are so popular that they fly off the shelves and we run out. We do our best to re-order before we sell out but there are times when we can’t keep up with demand. Out of stock items will be replenished within 10 days, however if you are in urgent need of the item, you can contact us via live chat on the website or email firstname.lastname@example.org and we will do our best to track down this item from one of our stores.
Returns & Exchanges
What is your returns policy?
We accept returns on broken, faulty or damaged products under the guidelines stipulated by the ACCC Consumer guarantee. To return any goods under these guidelines, please send a photo, proof of purchase and description to email@example.com within 7 days of delivery. If you are a member you do not require proof of purchase, please quote your mobile number and/or registered email address and we will be able to access your order history as your proof of purchase. Our customer service team will guide you through the process from here.
All information regarding returns can be found here.
Do you honour prices for sale items that are out of stock?
Unfortunately, no. Our sale prices are only available while stocks last – so get in quick!
What currency are your prices listed?
Our prices are in Australian Dollars (AUD).
Discount Codes & Vouchers
Can I purchase a gift card for Healthy Life?
Healthy Life gift cards can be purchased in-store. To find the store closest to you, click here.
Online gift card purchases will be available soon. Stay tuned!
Unfortunately you can't purchase a gift card using your $HL.
Security & Privacy
Can a third party access any of my contact details?
We respect your privacy and will never share your personal details with third parties. We only use your email for order confirmation, customer service issues or to provide your tracking code. All email addresses on our newsletter list are opt in only.